Exchange

<h3><strong>Exchange Policy</strong></h3><p>We offer exchanges under the following conditions:</p><h4>✔ <strong>Size Mismatch</strong></h4><ul><li><p>Exchanges are available for size issues <strong>except for free-size items</strong>.</p></li><li><p>If incorrect size details were provided by the customer, they will be responsible for <strong>both delivery and reverse pickup charges</strong>.</p></li></ul><h4>✔ <strong>Damaged Items</strong></h4><ul><li><p>If your item arrives damaged, we will provide a <strong>free replacement</strong>.</p></li></ul><p>Clear photo or video proof of the damage is required for verification.<br><br></p><h2><strong>Processing Time</strong></h2><p>Once your refund, return, or exchange request is approved:</p><ul><li><p>The entire processing time can take <strong>3 to 5 working Days</strong>,</p></li><li><p><strong>and may take longer in cases of stock shortages</strong> or high-volume periods.</p></li></ul><hr><h2><strong>Time Frame for Submitting Requests</strong></h2><p>All refund, exchange, or return requests must be made <strong>within 24 hours of receiving your parcel</strong>.<br>Requests submitted beyond 24 hours may not qualify for processing.</p><hr><h2><strong>How to Submit a Request</strong></h2><p>Contact our customer support via WhatsApp, Instagram DM, or email with:</p><ul><li><p>Your order number</p></li><li><p>The reason for refund/exchange/return</p></li><li><p>Photo/video proof (for damage or incorrect item)</p></li></ul><p>Our team will guide you through the next steps.</p>

Exchange Policy

✔ Size Mismatch

✔ Damaged Items

Processing Time

Time Frame for Submitting Requests

How to Submit a Request