1. Processing Time

Once your refund, return, or exchange request has been approved:

  • Processing can take 3 to 5 working Days.

  • In cases of stock shortages or high order volume, the processing time may extend beyond this.

2. Request Time Frame

To ensure fair handling of all cases:

  • All refund, return, or exchange requests must be submitted within 24 hours of receiving your parcel.

  • Requests received after 24 hours may not be eligible for processing.

3. How to Submit a Request

To initiate a refund, return, or exchange:

Please contact us through WhatsApp, Instagram DM, or email and provide:

  • Order number

  • Reason for refund/exchange/return

  • Photos or videos (in case of damage or incorrect item)

Our support team will walk you through the next steps.

4. Privacy Policy

At Almira Label, your privacy and data protection are extremely important to us.

Information We Collect

We may collect personal information such as:

  • Name

  • Contact details (phone number, email, address)

  • Order history

  • Payment-related information (processed securely through trusted gateways; we do not store card details)

How We Use Your Information

Your data may be used for:

  • Processing and delivering your orders

  • Customer support

  • Improving our products and services

  • Sending order updates or important notifications

  • Preventing fraud or unauthorized activity

Data Protection

  • All customer data is handled securely and confidentially.

  • We do not sell, trade, or share your information with third parties except for essential service providers (delivery partners, payment processors).

  • You may request correction or deletion of your personal data at any time by contacting our support team.

5. Copyright & Intellectual Property

All content under Almira Label—including but not limited to:

  • Product photos

  • Descriptions

  • Logos

  • Brand name

  • Website content

  • Social media content

  • Designs and styling elements

—is the exclusive property of Almira Label and is protected under copyright and intellectual property laws.

Usage Restrictions

  • No individual or entity may copy, reproduce, distribute, edit, or use any of our content without written permission.

  • Unauthorized use of Almira Label’s content may result in legal action.

Thank You for Choosing Almira Label

We deeply appreciate your trust in our brand. Our policies are created with transparency, fairness, and your protection in mind. If you need help with anything, our customer support team is always here for you.